KMMM defines a transparent process

In KMMM an auditing process is defined which structures planning, data collection by interviews and workshops, and feedback sessions. The combination of different methods (e.g. interviews with groups and specific individuals, inclusion of different roles in the organization) is designed to minimize the bias from subjective representations.

The six phases of a KMMM audit are:

  1. Orientation and Planning
  2. Motivating and Data Collection
    (with continuous Consolidation and Preparation)
  3. Consolidation and Preparation
  4. Feedback and Consensus
  5. Ideas for Solutions and Action Proposals
  6. Report and Presentation

For the quality of the results it is very useful to work with pairs of consultants. Only in discussions between two experienced KM consultants can the observations be critically analyzed before the topics are assessed. Because of the broad and holistic understanding of KM required in this procedure, the demands made on the these consultants are high.